Cancellation and refunds

A submitted booking is a request. You can cancel any item at no cost until the vendor accepts it. If a vendor declines, that item is removed and you are not charged for it.

More than 14 days before the party: cancel for a full refund of anything already paid, minus any deposit the vendor has marked as non refundable in their package terms.

Between 7 and 14 days: 50 percent refund.

Less than 7 days: no refund, because the vendor has usually turned away other work and bought supplies.

Ask at least 14 days ahead and most vendors will move your date at no charge if they are free. Because a party can include several vendors, a reschedule is confirmed only once every vendor on your order agrees.

You get a full refund for that item and we work to find a replacement in the same category, borough and budget before your date.

For outdoor parties affected by severe weather or a city closure, we treat the change as a reschedule rather than a cancellation wherever the vendor can accommodate it.

Open your party in the dashboard, or email hello@partizee.com with your party date and reference. We confirm every cancellation in writing.