Support
Frequently asked questions
Everything parents and vendors ask us most often.
Do I need an account to browse?
No. The quiz, results and vendor profiles are fully open. You only create an account at checkout so we can attach the booking to you and let you track it.
Which areas do you cover?
All five New York City boroughs: Manhattan, Brooklyn, Queens, the Bronx and Staten Island. Each vendor lists the boroughs they actually travel to.
Can I book several vendors at once?
Yes, that is the point. Add a cake, an entertainer and decor to one cart and send a single request. Each vendor responds for their own item.
When is my party confirmed?
When every vendor on the order has accepted. Your dashboard shows each item as requested, confirmed or declined so you can see what is still open.
How do payments work right now?
Bookings are currently requests. No card is charged on the site. You settle directly with each vendor until card payments go live, and we will tell you before that changes.
How do RSVPs work?
Every party gets a private invite link. Guests open it, reply, and add allergies or dietary needs. You see the running head count in your dashboard and can export the list.
Are the vendors vetted?
Our roster is curated rather than open. Vendors apply, we review the business, service area and packages, and we keep the catalogue small on purpose so parents are not sorting through hundreds of options.
Some listings say sample. Why?
We are onboarding our founding NYC roster. Anything labelled as a sample is there to show how the platform works and cannot be booked for a real party.
What if a vendor cancels?
You get a full refund of anything paid for that item and we look for a replacement in the same category, borough and budget before your date.
I run a party business. How do I join?
Apply on the for vendors page. We review applications, set up your listing, and give you a portal where you manage packages, photos and blocked dates.